Store Policies

STORE POLICIES/RETURNS

All sales are final. We do not offer cash refunds. In the event that there is a quality issue, or a defect on our part,
you have up to 3 DAYS upon receiving your item(s) to contact us with your concern so that we can repair it, replace it or offer store credit. The craftsmanship of our tools are always 100% guaranteed. Our items are handmade and each tool may have slight variances - this is the beauty of handmade- that No items are exactly the same.

In the event that you return an item, you must email us to discuss the issue, and when deemed necessary it must include a tracking number when shipped, and arrive to our facility before any refunds, credits or exchanges will be made.

We reserve the right to refuse any return for any reason. We will ALWAYS treat you and any issue you may have with respect. Please do the same.

READY TO SHIP ITEMS: 4-7 DAYS LEAD TIME

MADE TO ORDER: 15-31 DAYS *MOST ITEMS FALLS IN THIS CATEGORY UNLESS STATED OTHERWISE

CUSTOM ORDERS/REPAIRS: 3-6 WEEKS

Buffalo Rutland Company takes pride in the careful construction and hand made quality of every single tool. We want your tools to last a lifetime so your patience is greatly appreciated as creating quality tools is not something to be rushed. We are a small family business of 1 in a half people working on multiple orders. Please read and review each listing carefully to see if the item is READY TO SHIP or MADE TO ORDER so you can make sure your gifting needs and deadlines are being met.

SHIPPING POLICIES

Once the items are shipped and leave our facility we are No longer responsible for them, this is including any lost or stolen items. We encourage packages of $50 + value to be insured ESPECIALLY INTERNATIONAL SHIPMENTS!! We do not cover the costs of insurance, please send us an email or make note to add insurance to your package and we will invoice you the remaining cost for insurance.

In the event that you return an item, you must email us to discuss the issue, and when deemed necessary it must include a tracking number when shipped, and arrive to our facility before any refunds, credits or exchanges will be made.

Shipping fees will not be returned at any time as they are directly to USPS not Buffalo Rutland Company, The only time we will cover shipping costs is if the item we made is defective and needs replacing, otherwise all returns and new labels will be paid for by the purchaser.

Upon completion and shipment of your order, we provide you with a USPS tracking number via the email you provided us, in which you can use to track your order via USPS.com

DOMESTIC: We ship Priority shipping via USPS and include tracking information within the USA

INTERNATIONAL: Shipments made via First Class International DO NOT include tracking. If you wish to purchase tracking for an international package please contact us via email at [email protected] so we can assess the additional fee based on your location. (usually between $30 and up USD)

INSURANCE & LIABILITY: We offer optional insurance for the full value of your parcel, unfortunately at this time our website server won't allow the option to choose insurance, while we work out this issue please email us to insure your package and we will gladly find the cost and invoice you the difference. Insuring your package is up to you but is always recommended.

AGAIN, WE CANNOT BE HELD RESPONSIBLE FOR ANY PACKAGES ONCE THEY HAVE LEFT OUR FACILITY. You assume the responsibility for the shipment at the time the information is provided. We highly recommend selecting a delivery address that the customer trusts and is up to date and accurate . You may add expedited shipping or insurance, by emailing us within 24 hours of your order. Additional shipping fees apply.

LOST PACKAGES: Insurance and/or Tracking is highly recommended to protect your parcel as it travels to you. Buffalo Rutland Company WILL NOT BE HELD RESPONSIBLE IN THE EVENT YOUR ITEM(S) IS/ARE LOST OR STOLEN AND YOU CHOOSE NOT TO INCLUDE THESE SERVICES. ..

It will be the soul responsibility of the customer to follow up with the postal service should this happen unless insurance is added in which we will provide the customer proper documentation and proof so the claim can be filed by the Purchaser and Carrier can refund customer.

MAKING CHANGES TO YOUR ORDER: PLEASE MAKE SURE YOUR ADDRESS IS CORRECT BEFORE PLACING YOUR ORDER as whatever you put in will be attached to your order and when you contact us via email to change it , it needs to be manually changed and increases the likelihood of human error due to the large numbers of orders being carried out. You are also subject to additional shipping fees, as once we send tracking numbers, we have already sent your initial shipping payment to the postal service. If you have questions regarding the item you want to order, please feel free to email us directly before placing your order. Thank you!

If at anytime you have any questions prior to your purchase please reach out via email to [email protected]

Thank You very much, BRC CREW!!

What Our Clients Are Saying

Words cannot even express how AMAZING each and every piece is. These are individually handmade works of art! Every interaction with the folks at Buffalo Rutland is a pleasure and they go out of their way to take care of each customer. Truly lucky to have found this biz and looking forward to adding more to my collection.
Yee Murdock
Two Turtles Designs
www.twoturtlesdesigns.com

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